Privacy Policy

Last Updated: August 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our rental property consultancy services.

Information We Collect

When you engage our services, we collect information necessary to provide effective property search and consultancy services:

• Contact details including name, email address, and correspondence preferences
• Property requirements including budget parameters, preferred locations, and accommodation specifications
• Employment and residency information relevant to tenancy applications
• Communication records relating to your service engagement

How We Use Your Information

We use collected information solely for purposes directly related to providing our consultancy services:

• Identifying suitable rental properties matching your requirements
• Coordinating property viewings with landlords and letting agents
• Negotiating lease terms on your behalf
• Providing ongoing support throughout your tenancy
• Communicating service updates and relevant property opportunities

Information Sharing

We share your information only when necessary to facilitate property transactions:

• With landlords and letting agents when submitting tenancy applications
• With referencing agencies conducting tenancy checks, where applicable
• With legal professionals if required for lease review or dispute resolution

We do not sell, rent, or otherwise commercially exploit your personal information. We never share client data for marketing purposes.

Data Retention

We retain your personal information for the duration of our service engagement plus a reasonable period thereafter to address any follow-up matters. Typically, we maintain records for three years following service completion, after which information is securely deleted unless legal obligations require longer retention.

Your Rights

Under applicable data protection legislation, you maintain several rights regarding your personal information:

• Access to information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information, subject to legal retention requirements
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests
• Data portability for information you have provided

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage systems, encryption for sensitive communications, and restricted access protocols.

Cookies and Website Usage

Our website uses essential cookies to maintain functionality and non-essential cookies to analyze usage patterns. You can control cookie preferences through the banner displayed on your first visit. For detailed information, please refer to our separate Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated directly to active clients. The current version is always available on our website.

Contact Regarding Privacy

For questions about this privacy policy or to exercise your data protection rights, please contact us at [email protected].